Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

The following items are not eligible for return once opened and will be discarded if received:

Transmission valve body repair kits
Overhaul / gasket-and-seal kits
Friction and/or steel modules

Custom / special-order items are also not eligible for return.

How to start a return

If the return is accepted, we’ll send a return shipping label and instructions. Items sent back without a prior return request will not be accepted.

Return address:
DP3 Returns Department
1504 Industrial St
Dearborn, MI 48120

Damaged, defective, or wrong item

Inspect your order when it arrives. Contact us immediately at sales@dp3parts.com if the item is defective, damaged, or incorrect so we can make it right.

Exchanges

The fastest way to get the correct item is to complete an approved return, then place a new order for the replacement.

Refunds

After we receive and inspect the return, we’ll email you whether the refund was approved. If approved, you’ll be refunded to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since approval and you still don’t see the refund, contact sales@dp3parts.com.