Shipping policy

Shipping policy

Dearborn Precision Performance Parts ships torque converters from Dearborn, Michigan.

Processing time
In-stock converters typically leave within 1–2 business days after payment clears. Built-to-order / stall-specific units are assembled to the stall and clutch spec on the product page. We’ll email a ship date after the order is reviewed. Weekends and holidays are not business days.

How it ships
Most orders ship by ground UPS / FedEx or tracked parcel, depending on size and destination. You will receive a tracking number when the carrier picks up.

Cost
Shipping is calculated at checkout from the ship-to address. Rates include packaging. We do not add hidden handling fees at the door.

Where we ship
We ship to addresses in the Lower 48 states of the United States. Lower 48 ground is standard. Alaska, Hawaii, Puerto Rico, and P.O. boxes may be possible  — email sales@dp3parts.com before ordering if you are outside the Lower 48.

Delivery estimates
Transit times shown at checkout are carrier estimates, not guarantees. Weather, freight terminals, and residential vs. commercial delivery can add days. Once the carrier has the converter, title and risk of loss pass to the buyer (see Terms of Service).

Inspection on delivery
Inspect the crate/box before the driver leaves. Note any crushed packaging or damage on the delivery receipt and photograph it. Contact sales@dp3parts.com the same day if the unit is damaged or the order is wrong. Do not install a damaged converter.

Returns / refused freight
Do not refuse a shipment without talking to us first. Unapproved refusals and returns are handled under our Refund policy. Custom / special-order converters are not returnable except for defect or our error.

Questions
sales@dp3parts.com
(313) 985-3691
1504 Industrial St, Dearborn, MI 48120